Published by Linda on 20 Oct 2008 at 02:34 pm
Dear People Selling Furniture On Craigslist
Hey, so, I’m right in your target demographic. I’m short of cash, I’m flexible, and I’m not picky about having fancy new furniture, so we should be able to make a deal, maybe. But let me tell you a few things from my point of view that might help you write your ad.
I know that dealing with the public can be a drag; maybe you’re already tired of answering e-mails from people who want you to deliver that entertainment center or what have you. But when you appear to be angry at me just because I am reading your ad, it makes me less likely to do business with you. I have no problem with “Sorry; I can’t help with loading and the item is heavy, so make sure you bring some help.” I do have a problem with “YOU MUST LOAD YOURSELF VERY HEAVY DON’T EXPECT ME TO HELP I AM BUSY PLEASE DON’T CALL IF YOU CAN’T CARRY IT YOURSELF.” I understand that you feel like you are in the power position because, in theory, you have the furniture and I want the furniture, but it is not such a vibrant seller’s market that I’m going to line up to argue with other purchasers to be yelled at.
Please be realistic about your pricing. I see this ad all the time: “I paid $1500 for this bed new two years ago; I am asking $1200.” Let me just say: NO. The minute I am purchasing something used (not that I’d probably buy a used mattress anyway, but still), I am taking on the risk that you have peed on it, bled on it, infested it with bedbugs, beaten the crap out of it, wrecked it, or otherwise made it useless to yourself. That risk is worth quite a lot, and for you to get rid of an item like that would cost you a lot as well. I have sold and given away furniture myself; I know it is win-win. You can’t really take a year-or-two-old used item and try to sell it to me out of your house for a price that it would probably go for new if it were on sale. I can’t speak for other people, but if I’m buying used furniture, it’s because I’m trying to get a good deal on something you no longer need, not because I’m trying to get a small discount on something fancy.
Please understand that everything I cannot see in the photos, I assume is damaged. Don’t think that because you show the table from far away, at an angle, such that it looks fine, I’m going to assume that everything hidden must be in awesome shape. I was not born yesterday.
Speaking of which, you know how you sometimes are selling Item A and Item B, and your ad’s slug says, “Items A and B, $50,” and then I click on your ad, and it turns out that Item A is $50 and Item B is $500? This makes me INSTANTLY hate your guts. The single thing I want the most out of a Craigslist transaction is to believe you are trustworthy, and when you do this, I instantly decide to never, ever do business with you. Ever. Don’t even bother with this kind of nonsense, because it doesn’t help you.
Do not attempt to convince me that the ad was placed by the furniture. “I am a coffee table; I need a good home!” Ick.
D-I-N-I-N-G. Wow. I never knew how many people thought this word had three Ns in it.
In the meantime, if you are in the DC general metro area and looking to unload any furniture that you haven’t smoked or thrown up on, please feel free to drop me a line at mslindaholmes-at-gmail-dot-com, and we’ll see if there’s a deal to be made. But please don’t write to me adopting the persona of your couch.
electriclady on 20 Oct 2008 at 4:23 pm #
Dude. YES. I just had this whole email argument with someone who seemed to think it was totally unreasonable for me to want to see pictures of a (kid’s) snowsuit she was selling, and just kept saying, “It’s in really good shape, it is really nice” like, come on, I am not hauling out to the BRONX based on your say-so.
JennB on 20 Oct 2008 at 4:34 pm #
This guy shares your pain: http://www.yousuckatcraigslist.com.
Leslie on 20 Oct 2008 at 4:37 pm #
Also, seriously, post pictures. Don’t tell me to contact you if I want pictures… you can pretty much assume that’s a given.
Ah, Craigslist, you’re so much entertainment.
Mikey on 20 Oct 2008 at 4:39 pm #
Word! I’m thinking about buying a used plasma, but I see all the time that people want 1200, 1400 dollars for a used plasma that you can buy cheaper NEW on Amazon. With free shipping!
BTW, Lifehacker taught me how to put specific Craigslist searches into Google Reader, so I never had to search for them again. So every ad with “Panasonic” and “plasma” goes right into RSS. It’s genius.
Mike
PS. See you this weekend!
Beth on 20 Oct 2008 at 7:26 pm #
Amen, linda, Amen. I hate the whole ” I paid 2 million dollars for this futon last week” stuff. I do not care at all what you paid for it, that is not now nor never has been my problem. The question is never what you paid for the item, the question is what is the going rate for a used couch in this area. End of story.
I agree with you on everything else too, but the pricing thing (especially throwing around the retail cost) has always gotten my goat.
Katie L. on 20 Oct 2008 at 7:37 pm #
At first, I didn’t see the indefinite article in Mike’s comment about buying *A* used plasma on Craigslist. Used mattresses were, for that moment, not anywhere close to the grossest thing on Craigslist.
Adrian on 20 Oct 2008 at 7:47 pm #
Have to put in a plug for freecycle here. Local freecycle groups use email (Yahoo groups, in my experience) to connect people who want things with people who want to give things away. No payment or even bartering, just giving unwanted items a new home and keeping them out of the landfill.
My interactions on freecycle have mostly been very positive, though I’ve still run into the occasional flake or oddball. I’ve given away a ton of stuff to some very nice people, and I’ve received some exactly-what-I-wanted items as well. My best freecycle story is also my most recent – my kids just got a fantastic set of new-to-them (and free-to-me!) bedroom furniture: bunk beds with wave-shaped sideboards hand-painted in lovely blues and greens, and a matching dresser, bookshelf, small table and chairs, and coat rack. I swoon every time I walk into their room. Incidentally, this came through right after I had figured out my budget for bunk beds, and I plowed the bunk bed money into donors choose.
Freecycle’s not necessarily great when you need a particular thing NOW, but a lot of furniture moves around this way (some very nice, some…. not so much), and if you have a little time to watch the offers, I’d say give it a shot: http://www.freecycle.org has a directory of freecycle groups around the country.
Tara on 20 Oct 2008 at 9:07 pm #
LINDA: Do you want to come to NEW YORK and TAKE MY BED FRaME? It can be YORS!
Linda on 20 Oct 2008 at 9:11 pm #
I really do! But I don’t think they’ll let me take it on the bus. I wonder what it costs to ship a 9000-pound bed frame.
Stephanie on 20 Oct 2008 at 10:11 pm #
@Adrian: I’ll second the plug for Freecycle. I just gave away my old headboard and the person who picked it up couldn’t have been nicer. She even sent me a thank you email! I have friends who don’t send thank you notes!!
There’s some strange stuff on there, to be sure, but it looks like you can find a gem every once in awhile.
Jody on 20 Oct 2008 at 10:17 pm #
Linda –
I have sitting in my garage in Chevy Chase DC (waiting for me to get around to offering it on my community listserv) a tall IKEA honey walnut bookcase (6 or 7 feet tall, 5 shelves maybe) a Pier One denim covered (and, I confess a little dog drooled, but can be cleaned) fold-out-to-a-bed couch with matching ottoman, and various chairs, other pieces, what have you. No dinning table, sorry. For you, free, and thanks for all the recaps. — Jody
Linda on 20 Oct 2008 at 10:21 pm #
I do know Freecycle — that’s actually how I gave away some of my stuff back in Minnesota when I was moving to my tiny apartment in New York. I gave away a TV, some lamps, and — most interestingly — a fully operational computer and monitor, which the lady was EXTREMELY grateful to get. (I gave it to a lady with a disability who worked at home and had a very aged system.)
Anyway. Thanks to all, and I will definitely be getting in touch with some of you who have reached out with kind offers!
Your Couch on 20 Oct 2008 at 10:35 pm #
Hey! Just because I don’t have fingers, or a brain, or access to email, or know what a computer is, doesn’t mean I don’t have the right to lobby for a good home for myself. Remember that one time, during the summer, when you went out of town for the weekend and didn’t leave the air conditioning on? I sat there all three days in heat you wouldn’t believe. And did I complain? Well did I?
Hmph.
(p.s. Those M&Ms you dropped between the cushions sometime in 1997? They’re still down here in case you get hungry.)
Barb on 20 Oct 2008 at 11:17 pm #
A part of my business is selling used appliances. A lot of people just give us old appliances to rehab and resell but every so often I’ll get someone who thinks I should pay them a ridiculous sum for their broken avocado green refrigerator.
liz on 21 Oct 2008 at 12:24 pm #
God, WORD!! My addendum: don’t respond to an ad & make jokes that might come off as creepy. I had some volunteer trees in my backyard I was hoping to get rid of to people who might transplant them, and my ad said “you’ll have to dig it up”, and one guy wrote & said “I’m good with a shovel & an axe!” I think he was joking, but I didn’t write back to find out. I mean . . . an axe? For real??
Actually, Linda, I still have some of those volunteers (baby elms!), if you’d like one (I’m in Old Town Alexandria)! Or if you know anyone who would! I’d hate to dig them up for the trash.
Debby on 21 Oct 2008 at 4:25 pm #
I posted a couch on Freecycle and I received 2 replies which left me scratching my head.
The photo I posted had a white circle on it, some reflection or something, and I wrote that it was the photo, not a spot on the couch.
Sometime emailed me to tell me that white spots like that are “ghosts called orbs”. He never mentioned anything about wanting the couch, just wanted to let me know I had ghosts…
Another woman said she wanted it, but “I can’t come tomorrow, because I’ll be having my baby”. Seriously, that is exactly what she wrote. I was tempted to reply : “Okay, how about the day after?”
Not to mention the people who wanted me to DELIVER! The FREE couch I was giving away. Those are people who are definitely unclear on the concept of : I am giving it to you free so that you will come and take it away.
Pam (Sibella) on 21 Oct 2008 at 8:21 pm #
Some of the people with whom I Freecycle are not terribly literate. And one of them was being a pest the other day, trying to get an item after I said it was spoken for.
Nevertheless, I love Freecycle–so much so that we have a surfeit of furniture here now, in the greater D.C. area. We could probably spare a rocker or two, maybe some occasional tables, definitely a green metal plant stand and matching glass-topped table…so holler, Linda, if you want something….
Ariel on 21 Oct 2008 at 9:32 pm #
I have become a little more charitable to Craigslist posters since I became one of them. Now I find myself agonizing over the nicest possible way to say I promise on all that is holy, as soon as I sell it I’ll delete the ad, you really don’t need to email me to ask if it’s available (and then never email me again). And if I give the dimensions of my desk and tell you in the ad you’ll need a truck to move it, I don’t want have a philosophical exchange over the course of a day about whether it would fit in the back seat of a Civic. How about the trunk? What about the back seat of a your neighbor’s Camry? Or a taxi, would a taxi have more space?
Bev on 22 Oct 2008 at 2:28 pm #
Oh, If only everyone posting on craigslist had to read (and check that they read and accepted) your suggestions. And the thing about photos is true on craigslist and freecycle.
Laura on 22 Oct 2008 at 7:33 pm #
I felt pretty much exactly the same way about DC Craigslist. And then I moved to Baltimore. Seriously, there is not a decent sofa to be found on Baltimore Craigslist. EVERYTHING is floral, striped, shredded, or just ugly. I long for the days of the Storehouse couch listed on Craigslist.
liz on 23 Oct 2008 at 11:49 am #
Ha ha – all these remind me of the time I was trying to get rid of some chain link gates. I basically said to bring a truck to carry it & some tools to take them off the hinges. So some man called me for his mom & started asking me all these questions, and I was getting really impatient & almost like “dude, do you want the gates or not?” When they came over to get them, turns out the man was really a kid of maybe 14-15. His voice had already dropped, so he sounded like an adult. I felt so bad for getting so snippy with a kid.
michelle @ TNS on 23 Oct 2008 at 2:29 pm #
i just violated the unspoken “pictures are a necessity” rule, rationalizing that since it’s a 2-month old bike and not a used sofa that i’ve had sex on, it wouldn’t be as big a deal.
but i know that i have become “that person” and feel appropriately shamed.
i’m sorry, craigslist.
dani on 03 Dec 2008 at 2:18 pm #
“you really don’t need to email me to ask if it’s available (and then never email me again).”
OMG FOR REALS. I had FOUR people in a row flake out on the mattress/boxspring I was trying to sell, and now they’re basically trashed by the cats who have since started using them as scratching posts. (The mattress/boxspring is trashed, not the flakes, although that would have been more satisfying to me.) And I posted with pictures and accurate words about what little damage the cats had done by that point. And it was only $40 for both.
At one point recently, I calculated that 90% of the responses I got from Craigslist were people who either said they were interested and never wrote back, or set up a time to come and never showed up or wrote back, or showed up, gave me too little money (yes, I should have double-checked the posted price before they came) and left.
Do you think it’s all a plot to make Freecycle more desirable?